Shipping Policy

Effective Date: July 6, 2026

Shipping Policy

How We Ship

Most Oven & Ember orders ship factory-direct from the manufacturer. Premium grills, pizza ovens, fire features, and outdoor kitchen components are often heavy enough to ship by freight on a pallet rather than standard parcel service.

Delivery Timeframe

Typical delivery is 2–4 weeks. Timing varies by product availability, manufacturer processing, and freight or carrier scheduling. Made-to-order, custom-finish, or special-order products can take longer. Product-specific information, when provided, takes priority over this general estimate.

If timing matters for your project, contact us before ordering and we will help confirm the current estimate. Tracking is sent when available after shipment.

Shipping Cost

Standard shipping is free within the contiguous United States, with no order minimum. Applicable sales tax is added where required.

For Alaska, Hawaii, or destinations outside the contiguous U.S., contact us before ordering to confirm whether freight service and a quote are available for the specific product. We do not ship freight orders to P.O. boxes.

Freight Delivery: What to Expect

  1. Your product ships from the manufacturer. Once released, it moves through the freight carrier's network.
  2. The carrier may contact you to schedule. Large freight orders commonly require a delivery appointment.
  3. Standard delivery is curbside. The driver is not normally responsible for moving the product into your home, backyard, or final installation location.
  4. Inspect the shipment before signing. Check the pallet and packaging for visible damage. Note any damage on the delivery receipt and take photos before signing.
  5. Contact us promptly if something is wrong. Report visible or concealed freight damage within 48 hours so we can help document and resolve the claim.

Damaged, Lost, or Incorrect Shipments

If your shipment arrives damaged, is missing, or is incorrect, contact us with your order number and supporting photos or details. We will work with the carrier and manufacturer on the appropriate resolution.

Questions Before Ordering?

If you have concerns about delivery access, product size, timing, or installation logistics, Talk to a Specialist before checkout.

Contact

Phone: (307) 313-5444
Email: info@ovenandember.com
Customer Support: Monday–Friday, 9 AM–5 PM ET

Oven & Ember is operated by GDM Group ECOM USA, 30 N Gould St, Ste R, Sheridan, WY 82801.