Terms of service
Terms of Service
Effective Date: December 9, 2025
These Terms of Service govern your use of ovenandember.com and all related services provided by GDM Group ECOM USA, operating as Oven and Ember. By accessing or using this website and our services, you agree to these Terms. If you do not agree, do not use the Services.
1. Eligibility
You must be at least 18 years old and legally able to enter into a binding agreement. If you use the Services on behalf of a business or organization, you confirm you have authority to bind that entity.
2. Orders and Payment
Product Availability
All products are subject to availability. We may limit quantities or discontinue products at any time.
Pricing
Prices may change without notice. We are not responsible for typographical or pricing errors.
Payment
Accepted methods include major credit cards and PayPal. Payments are securely processed through Shopify’s payment systems. You agree to provide accurate billing and contact details when placing an order.
Order Acceptance
We may refuse or cancel orders for reasons including:
• Inventory limitations
• Pricing or description errors
• Suspected fraud or unauthorized activity
3. Shipping and Risk of Loss
Shipping timelines and procedures are outlined in our Shipping Policy.
All purchases are made under a shipment contract. Ownership and risk of loss transfer to you once the carrier takes possession of the goods.
4. Returns and Refunds
Returns, exchanges, cancellations, restocking fees, and freight conditions are governed by our Return and Refund Policy, which forms part of these Terms.
5. Intellectual Property
All website content, including text, images, graphics, logos, product descriptions, and software, is owned by Oven and Ember or its suppliers and protected by intellectual property laws.
You receive a limited, non transferable license to use the site for personal shopping purposes only.
You may not copy, reproduce, resell, scrape, or exploit any portion of the Services without written permission.
6. User Content
If you submit reviews, photos, or other content, you grant us a perpetual, worldwide, royalty free license to use, reproduce, and display that content for marketing or operational purposes.
You may not submit content that is unlawful, abusive, defamatory, or infringes on others’ rights.
7. Prohibited Uses
You agree not to:
• Use the Services for unlawful purposes
• Interfere with site security or operations
• Attempt unauthorized access to systems or data
• Use bots, scraping tools, or automated methods without permission
8. Disclaimers
The Services and products are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose.
We do not guarantee uninterrupted or error free operation of the website.
9. Limitation of Liability
To the maximum extent allowed by law, Oven and Ember and its affiliates are not liable for indirect, incidental, special, or consequential damages, including lost profits or data, resulting from:
• Your use of the Services
• Delivery delays
• Product misuse or improper installation
• Website interruptions or security breaches
Our total liability for any claim relating to a purchase will not exceed the amount paid for the product.
10. Indemnification
You agree to indemnify and hold harmless Oven and Ember and its affiliates from claims arising from:
• Your misuse of the Services
• Your violation of these Terms
• Your violation of any third party rights
11. Termination
We may restrict or terminate access to the Services at our discretion if you violate these Terms or misuse the site.
12. Governing Law
These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict of law principles.
13. Dispute Resolution
Informal Resolution
You agree to contact us first at info@ovenandember.com to attempt to resolve any dispute within 30 days of the issue arising.
Arbitration
If unresolved, disputes will be settled through binding arbitration under the rules of the American Arbitration Association. Arbitration will take place in the United States, and the decision will be final.
Class Action Waiver
Disputes must be brought individually, not as part of a class or representative action.
Exceptions
Either party may bring claims in small claims court or seek injunctive relief for intellectual property violations.
14. Changes to Terms
We may update these Terms at any time. Changes are effective when posted. Continued use of the Services means you accept the updated Terms.
15. Miscellaneous
Severability
If any provision is unenforceable, the rest remain in effect.
Entire Agreement
These Terms and referenced policies form the entire agreement between you and us.
No Waiver
Failure to enforce any provision is not a waiver of rights.