Warranty
Effective Date: July 6, 2026
Manufacturer Warranty Support
Every Product Includes the Applicable Manufacturer Warranty
Oven & Ember is an authorized dealer for every brand we carry. Products purchased through us are sold through an authorized channel and include the applicable manufacturer's warranty. Exact coverage varies by brand, model, component, and current manufacturer terms.
Why Authorized Dealer Status Matters
Manufacturer warranties commonly require purchase through an authorized seller. Buying through Oven & Ember gives you a documented authorized-dealer purchase and a team that can help you navigate the warranty process.
How to Make a Warranty Claim
- Contact us at (307) 313-5444 or info@ovenandember.com with your order number and a description of the issue.
- Include photos or video when relevant.
- We help confirm the applicable manufacturer process and coordinate the next steps.
What Manufacturer Warranties Commonly Exclude
Exclusions vary by manufacturer but commonly include normal wear, cosmetic weathering, misuse, improper installation, unauthorized modifications, and damage outside the warranty terms. Freight damage is handled separately under our Shipping and Return policies and should be reported within 48 hours of delivery.
Need the Exact Terms for a Product?
Warranty programs can change. Contact us before purchase if warranty coverage is a deciding factor and we will help confirm the current written terms for the specific model.
Contact
Phone: (307) 313-5444
Email: info@ovenandember.com
Customer Support: Monday–Friday, 9 AM–5 PM ET
Oven & Ember is operated by GDM Group ECOM USA, 30 N Gould St, Ste R, Sheridan, WY 82801.