Shipping Policy

Effective Date: July 17, 2026

How We Ship

Oven and Ember ships every order factory-direct from the manufacturer. Your fire table, fireplace, grill, or pizza oven leaves the manufacturer's facility and comes straight to you, without sitting in a middleman's warehouse. It is how we keep authorized-dealer pricing and full warranty coverage on every unit.

Because these are premium, heavy products, most ship by freight on a pallet, not by parcel courier.

Delivery Timeframe

Plan on 2 to 4 weeks from order to delivery. That window covers the manufacturer's build or handling time plus freight transit. Larger custom-finish items can run to the longer end of that range. If an item needs additional time, the product page will say so, and that note takes priority over the general timing here.

We email you tracking as soon as your order ships.

Shipping Cost

Free shipping on every order within the contiguous United States, with no minimum. There are no freight charges at checkout and no surprise fees added later. Applicable sales tax is added where required by law.

We currently ship to the 48 contiguous states. We do not ship to P.O. boxes. For Alaska, Hawaii, or anything outside the contiguous US, contact us for a freight quote before you order.

Freight Delivery: What to Expect

Freight delivery is different from a parcel drop-off, and knowing what to expect protects you.

• Curbside delivery. Standard freight is delivered to your curb or driveway, not carried inside or placed. If you need a liftgate or a delivery appointment, tell us at checkout or right after you order and we will arrange it.
• You will be contacted to schedule. The freight carrier calls to set a delivery window. Someone needs to be present to receive and inspect the shipment.
• Inspect before you sign. Look over the pallet and packaging before you sign the delivery receipt. If you see any damage, note it on the delivery receipt before signing, and take photos. If the damage looks significant, you can refuse the shipment. Signing a clean receipt can forfeit your ability to claim freight damage later, so take the two minutes to check.

Damaged, Lost, or Incorrect Shipments

Every shipment is insured. If something goes wrong, we make it right.

• Visible damage: Note it on the delivery receipt, photograph it, and contact us within 48 hours.
• Concealed damage: If you find damage after unpacking, photograph it and contact us within 48 hours of delivery.
• Lost or marked delivered but not received: Contact us and we will open a trace with the carrier.

Reach us at 1-307-313-5444 or info@ovenandember.com and we will arrange a repair, replacement part, or replacement unit.

Contact

Phone: 1-307-313-5444
Email: info@ovenandember.com
Hours: Monday to Friday, 9 AM to 5 PM EST

Oven and Ember is operated by GDM Group ECOM USA, 30 N Gould St, Ste R, Sheridan, WY 82801.